Terms of Service

1.Introduction and Acceptance

Welcome to Fireaway ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at fireaaway.com (the "Service") operated by Fireaway.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

1.1 Eligibility Requirements

To use our Service, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using our services under applicable laws
• Provide accurate and complete information when creating an account

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

2.Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "our," or "us" refers to Fireaway, a food service business operating in the United Kingdom.
• "You," "your," or "User" refers to the individual or entity accessing or using our Service.
• "Service" refers to our website, mobile applications, food delivery services, and all related services provided by Fireaway.
• "Content" refers to all text, images, graphics, audio, video, software, data compilations, and other materials available through our Service.
• "Website" refers to our website located at fireaaway.com and any subdomains or related sites.
• "Order" refers to a request for food products or services placed through our platform.
• "Delivery Area" refers to the geographic regions where we provide food delivery services.
• "Food Products" refers to all food items, beverages, and related products offered through our Service.

3.Use of Services

3.1 Permitted Use

You may use our Service for the following purposes:

• Personal, non-commercial use only
• Browsing our menu and placing food orders
• Creating and managing your user account
• Accessing customer support services
• Providing reviews and feedback about our services
• Participating in promotions and loyalty programs

You agree to comply with all applicable laws, regulations, and these Terms when using our Service.

3.2 Prohibited Use

You are prohibited from using our Service for any of the following:

• Any unlawful purpose or to solicit others to perform unlawful acts
• Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
• Submitting false or misleading information
• Uploading or transmitting viruses or any other type of malicious code
• Collecting or tracking the personal information of others
• Spamming, phishing, pharming, pretext, spider, crawl, or scrape
• Interfering with or circumventing the security features of the Service
• Using the Service for commercial purposes without our written consent
• Placing fraudulent orders or using stolen payment information
• Attempting to manipulate our rating or review system

3.3 Food Safety Compliance

As a food service provider, we maintain strict adherence to all applicable food safety regulations. Users must:

• Provide accurate delivery information to ensure food safety during transport
• Accept delivery promptly to maintain food quality and safety
• Report any food safety concerns immediately
• Review allergen information before placing orders

4.User Accounts

4.1 Registration Requirements

To access certain features of our Service, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and identification
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We recommend using strong passwords and enabling two-factor authentication when available. You agree to:

• Keep your login credentials secure and confidential
• Not share your account with others
• Log out of your account after each session
• Immediately report any suspected unauthorized access

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions, manipulate reviews, or abuse promotions is strictly prohibited.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also delete your account at any time by contacting our customer support.

5.Products and Services

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions and images of our food products. However:

• Product images are for illustration purposes and may not reflect exact appearance
• Ingredients and preparation methods may vary
• Product availability is subject to change without notice
• Seasonal items may have limited availability
• We reserve the right to discontinue products at any time

5.2 Pricing

All prices are displayed in GBP and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We reserve the right to:

• Modify prices at any time
• Correct pricing errors
• Apply delivery fees and service charges
• Implement surge pricing during peak hours

5.3 Order Acceptance and Processing

When you place an order, it constitutes an offer to purchase. We reserve the right to:

• Accept or decline any order at our discretion
• Limit order quantities
• Require additional verification for large orders
• Cancel orders due to ingredient unavailability

5.4 Minimum Order Requirements

Minimum order values may apply for delivery services. These requirements vary by location and are clearly displayed during the ordering process.

5.5 Delivery Terms

Delivery services are subject to the following terms:

• Delivery is available only within our designated delivery areas
• Estimated delivery times are approximate and not guaranteed
• Delivery may be delayed due to weather, traffic, or high demand
• You must be available to accept delivery at the specified address
• Photo identification may be required for alcohol deliveries
• We are not responsible for orders left unattended after delivery attempts

5.6 Food Quality and Temperature

We take food quality seriously and implement temperature control measures during preparation and delivery. However, food quality may be affected by delivery distance and time. Hot items should be consumed promptly upon delivery.

5.7 Allergen Information

5.8 Payment Terms

Payment is required at the time of order placement. We accept various payment methods including credit cards, debit cards, and digital payment platforms. By providing payment information, you authorize us to charge the full amount of your order including applicable taxes, fees, and tips.

5.9 Returns and Refunds

Due to the nature of food products, we generally do not accept returns. However, we stand behind the quality of our products. Please refer to our Refund Policy for detailed information about our refund process for quality issues, incorrect orders, or other problems.

6.Intellectual Property

6.1 Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Fireaway and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for its intended purpose. This license does not include the right to:

• Reproduce, distribute, or publicly display our content
• Modify or create derivative works
• Use our trademarks or branding
• Reverse engineer or attempt to extract source code
• Use automated systems to access our Service

6.3 User Content License

When you submit content to our Service (including reviews, photos, comments), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content across our platform and marketing materials.

6.4 Copyright Infringement Reporting

If you believe that content on our Service infringes your copyright, please contact us immediately with:

• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing content
• Your contact information
• Statement of good faith belief that use is unauthorized
• Statement of accuracy and authority to act on behalf of copyright owner

7.User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or display through our Service. This includes reviews, photos, comments, and any other user-generated content. You represent and warrant that:

• You own or have the necessary rights to use the content
• Your content does not infringe third-party rights
• Your content complies with applicable laws and regulations
• Your content is accurate and not misleading

7.2 Prohibited Content

You may not submit content that:

• Is unlawful, harmful, threatening, abusive, or offensive
• Violates intellectual property rights
• Contains personal information of others without consent
• Is spam, promotional, or commercial in nature
• Contains viruses or malicious code
• Is false, misleading, or fraudulent
• Promotes illegal activities or discrimination
• Contains inappropriate or offensive language

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content at our sole discretion. We may remove content that violates these Terms or is otherwise objectionable. However, we are not obligated to monitor all user content.

7.4 No Endorsement

User content represents the views of individual users and not our company. We do not endorse, support, or guarantee the accuracy of user-generated content.

8.Disclaimers

8.1 Service Provided "As Is"

Our Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding:

• The operation or availability of our Service
• The accuracy or completeness of content
• The quality, safety, or legality of products
• The conduct of users or third parties

8.2 No Warranty of Uninterrupted Service

We do not warrant that our Service will be uninterrupted, error-free, or free from viruses or other harmful components. We may suspend or restrict access to our Service for maintenance, updates, or other reasons.

8.3 Third-Party Content Disclaimer

Our Service may contain links to third-party websites or content. We are not responsible for the accuracy, content, or practices of third parties. Your interactions with third parties are solely between you and such third parties.

8.4 Professional Advice Disclaimer

Information on our Service is for general purposes only and does not constitute professional advice. We do not provide medical, nutritional, or dietary advice. Consult with qualified professionals for specific health concerns.

9.Limitation of Liability

9.1 Maximum Liability

To the maximum extent permitted by applicable law, our total liability for any claims arising from or related to these Terms or your use of our Service shall not exceed the amount you paid us in the twelve months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Business interruption or loss of revenue
• Personal injury or property damage
• Food poisoning or allergic reactions
• Delivery delays or failures
• Third-party conduct or content

9.3 Essential Purpose

The limitations in this section apply even if any remedy fails of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

10.Indemnification

You agree to defend, indemnify, and hold harmless Fireaway, its officers, directors, employees, agents, and third-party service providers from and against any claims, damages, costs, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your conduct in connection with the Service
• Content you submit or share through our Service
• Your negligent acts or omissions

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. This indemnification obligation shall survive the termination of these Terms.

11.Third-Party Links and Services

11.1 Third-Party Links

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for third-party content, privacy policies, or practices.

11.2 Third-Party Terms Apply

Your interactions with third-party services are governed by their respective terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access.

11.3 No Endorsement

The inclusion of any link does not imply endorsement by us of the site or any association with its operators. We are not responsible for any harm resulting from your interactions with third parties.

12.Termination

12.1 Our Right to Terminate

We may terminate or suspend your account and access to our Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Grounds for termination include:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our staff or other users
• Repeated order disputes or chargebacks
• Providing false information
• Inactive accounts

12.2 Your Right to Terminate

You may terminate your account at any time by contacting our customer support or using account deletion features in your user dashboard.

12.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and content
• Outstanding orders will be honored
• Accrued rights and obligations survive termination

12.4 Survival of Provisions

The following provisions shall survive termination: intellectual property rights, user content licenses, disclaimers, limitation of liability, indemnification, and dispute resolution.

13.Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.2 Dispute Resolution Process

Before filing any formal legal action, we encourage you to contact us directly to seek resolution. Many disputes can be resolved quickly and amicably through direct communication.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of England and Wales, and you hereby consent to personal jurisdiction and venue therein.

13.4 Time Limitation

Any claim or cause of action arising from or related to use of our Service must be filed within one year after such claim or cause of action arose, or it will be forever barred.

14.Changes to Terms

14.1 Right to Modify

We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes may be made to reflect:

• Changes in applicable laws or regulations
• New features or services
• Business practice updates
• User feedback and needs
• Security improvements

14.2 Notification of Changes

If changes are material, we will provide at least 30 days' notice before new terms take effect. Notice may be provided through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications
• Other reasonable means of communication

14.3 Acceptance of Changes

Your continued use of our Service after changes become effective constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using our Service and delete your account.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking our Terms of Service page regularly.

15.General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and us concerning the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will continue to be valid and enforceable. Invalid provisions will be replaced with valid provisions that most closely match the intent of the original provision.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Fireaway.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may freely assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

15.6 Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

15.7 Language

These Terms may be translated into other languages. In the event of any conflict between the English version and any translation, the English version shall prevail.

16.Contact Information