Privacy Policy

We collect information that you voluntarily provide to us when you:

• Personal Identification: Name, email address, phone number, postal address
• Account Information: Username, password, purchase history, order preferences
• Food Service Specific Data:
• Order history and favorite menu items
• Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
• Delivery addresses and location data
• Allergen information and special dietary requirements (halal, kosher)
• Loyalty program and rewards account information
• Table reservation details and party size
• Catering event information and guest counts
• Special requests and cooking preferences
• Payment Information: Credit/debit card details (securely encrypted), billing address
• Communication Data: Contact form submissions, customer reviews, chat messages
• Marketing Preferences: Newsletter subscriptions, promotional email preferences
• Feedback: Survey responses, testimonials, complaints, and suggestions

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on site, clicks, search queries, referral sources
• Cookie Data: Session IDs, user preferences, shopping cart contents, login status
• Location Information: Approximate location derived from IP address for delivery services
• Performance Data: Page load times, error logs, system performance metrics

We may receive information about you from other sources:

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction confirmations and payment status
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Analytics data and advertising effectiveness metrics
• Review Platforms: Public reviews and ratings you post about our services

• Order Processing: Taking, preparing, and fulfilling your food orders
• Delivery Services: Coordinating delivery to your specified address
• Account Management: Creating and maintaining your customer account
• Authentication: Verifying your identity and securing your account
• Payment Processing: Handling transactions and billing
• Customer Support: Responding to inquiries and resolving issues
• Quality Improvement: Analyzing feedback to improve our food and services
• Loyalty Programs: Managing rewards points and special offers

• Order Updates: Confirmations, preparation status, delivery notifications
• Account Notifications: Login alerts, password changes, account updates
• Customer Support: Responding to questions, complaints, and requests
• Important Notices: Policy changes, service updates, safety information
• Marketing Communications: Promotional emails and offers (with your consent only)
• Surveys: Feedback requests to improve our services

• Personalized Advertising: Showing relevant promotions based on your preferences
• Website Analytics: Understanding traffic patterns and user behavior
• Campaign Measurement: Evaluating the effectiveness of marketing efforts
• Market Research: Developing new menu items and services
• Customer Segmentation: Creating targeted promotions for different customer groups

• Legal Obligations: Responding to court orders, subpoenas, and legal requests
• Fraud Prevention: Detecting and preventing fraudulent transactions
• Safety Protection: Protecting the safety of customers, employees, and property
• Dispute Resolution: Resolving legal disputes and claims
• Regulatory Compliance: Meeting food safety and health regulations

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure handling of credit card transactions and billing
• Delivery Companies: Coordinating food delivery to your location
• Cloud Storage Providers: Secure storage of customer data and business records
• Email Services: Sending order confirmations and marketing communications
• Analytics Tools: Understanding website usage and customer behavior
• Customer Support Platforms: Managing customer inquiries and support tickets
• Inventory Management: Tracking ingredients and menu availability

All service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

We may disclose your information when required by law or to protect our rights:

• Court Orders: Complying with subpoenas, warrants, and legal proceedings
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Rights Protection: Defending our legal rights, property, and interests
• Public Safety: Protecting against imminent harm or illegal activities
• Emergency Situations: Responding to health or safety emergencies

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new owner
• We will notify you before your information is transferred
• The new owner must comply with this privacy policy
• You will have the option to delete your account before transfer

We may share your information for other purposes with your explicit consent, such as:

• Featuring your testimonials in marketing materials
• Sharing information with business partners for joint promotions
• Participating in market research studies

We implement industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmission is encrypted using 256-bit SSL technology
• Firewall Protection: Advanced firewall systems protect against unauthorized access
• Access Controls: Strict access controls limit data access to authorized personnel only
• 24/7 Monitoring: Continuous security monitoring and threat detection systems
• Regular Backups: Automated daily backups stored in secure, encrypted environments
• Vulnerability Testing: Regular security assessments and penetration testing
• Data Encryption: Sensitive data encrypted at rest using AES-256 encryption

• Employee Training: Regular security training for all staff members
• Data Handling Procedures: Strict protocols for accessing and handling personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive plan for responding to security incidents
• Regular Audits: Periodic security audits and compliance assessments
• Vendor Management: Security requirements for all third-party vendors

You can help protect your information by:

• Strong Passwords: Using complex, unique passwords for your account
• Password Security: Never sharing your login credentials with others
• Public Computers: Always logging out when using shared or public computers
• Suspicious Activity: Being cautious of phishing emails and suspicious links
• Account Monitoring: Regularly reviewing your account for unauthorized activity
• Immediate Reporting: Contacting us immediately if you suspect unauthorized access

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising effectiveness measurement and retargeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and shopping cart data
• Session Storage: Temporary data storage during your visit

You can control cookies through your browser settings:

• Accept or reject all cookies
• Delete existing cookies
• Block cookies from specific websites
• Receive notifications when cookies are set

Note: Disabling certain cookies may affect website functionality, such as staying logged in or maintaining your shopping cart.

You have the right to know what personal data we have about you, including:

• What information we collect
• How we use your information
• Who we share it with
• How long we keep it

You can request corrections to any inaccurate or incomplete personal information we have about you.

You can request deletion of your personal data when:

• The data is no longer necessary for its original purpose
• You withdraw consent and there's no other legal basis
• The data has been unlawfully processed
• Deletion is required for legal compliance

You can request that we limit how we use your data while we resolve disputes about accuracy or legitimate interests.

You can request a copy of your personal data in a machine-readable format to transfer to another service provider.

You can object to processing of your data for:

• Direct marketing purposes
• Legitimate interests that override your privacy rights
• Research and statistical purposes

You have the right not to be subject to decisions based solely on automated processing, including profiling, that significantly affects you.

When we transfer your data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transfers to countries with EU-approved data protection standards
• Standard Contractual Clauses (SCC): Legally binding data protection requirements
• Data Processing Agreements: Comprehensive contracts with all international partners
• Security Measures: Encryption and security protocols for all transfers
• Regular Audits: Ongoing compliance monitoring and assessments

Your data may be transferred to and processed in:

• United States: Cloud storage and data analytics services
• European Union: Payment processing and customer support
• Other Countries: As needed for service provision, always with appropriate safeguards

All international transfers comply with applicable data protection laws and include contractual protections equivalent to those required in your home country.

When data retention periods expire, we ensure secure disposal through:

• Electronic Deletion: Complete removal from all systems with multiple overwrites
• Physical Destruction: Professional shredding of any physical documents
• Backup Removal: Deletion from all backup systems and archives
• Disposal Records: Maintenance of disposal logs for audit purposes
• Vendor Compliance: Ensuring third-party vendors also dispose of data securely

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent notice on our homepage and this policy page
• Email Notification: Direct email to registered users for significant changes
• App Notifications: Push notifications through our mobile app
• Account Dashboard: Notification in your account when you log in
• Explicit Consent: Request for explicit consent for material changes affecting your rights

To stay informed about our privacy practices:

• Regular Review: Check this page periodically for updates
• Last Updated Date: Always shown at the top of this policy
• Version History: Summary of significant changes available upon request
• Continued Use: Continued use of our services constitutes acceptance of changes
• Opt-Out Option: You may stop using our services if you disagree with changes

If you're not satisfied with our response to your privacy concerns:

• First Contact Us: Please give us the opportunity to address your concerns directly
• Supervisory Authority: You may file a complaint with the Information Commissioner's Office (ICO)
• ICO Contact: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK
• ICO Website: ico.org.uk
• ICO Helpline: 0303 123 1113

You can withdraw your consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Log into your account and update your communication preferences
• Customer Support: Contact our customer support team to opt out
• Phone Request: Call us at +44 20 7739 4873 to withdraw consent
• Written Request: Send a written request to our postal address

Note: Withdrawing marketing consent will not affect transactional communications (order confirmations, delivery updates, etc.).

To completely delete your account and withdraw all consent:

1. Log into your account
2. Navigate to Account Settings
3. Select "Delete My Account"
4. Confirm your identity
5. Review what data will be deleted
6. Confirm deletion

Important: Some information may be retained for legal compliance (tax records, dispute resolution) as outlined in our retention policy.